Frequently Asked Questions
-
Managing my plan
- How can I pause my plan?
- How can I cancel my Gympass plan?
- How do I activate my Gympass plan?
- Equinox and Gympass
- I can't change my Gympass Plan, what do I do?
- How to extend the length of time my plan is paused?
-
Managing family members
-
My account
-
Classes cancelation
-
On-site classes and Live classes
- What are live classes and how do I book one?
- How can I understand if it’s a 1:1 session or a group class?
- Will personal trainers offer both online and in-person sessions?
- I’ve had an issue with a live class. How should I report it?
- How many personal training sessions can I access per month?
- Will I be charged any fee for late-cancels or no-shows?
-
Booking Classes
-
Check-in
-
How Gympass works
-
Reviews and referrals
-
Gyms, partners and apps
-
Plans, payments & billing
-
General Questions
-
What is Gympass?
-
Live Classes and Personal Trainer
-
Terms and Conditions
-
New Partnerships
-
How to join
-
HR Portal login
-
Eligibles management
-
Billing
-
Terms and Conditions
- How can I pause my plan?
- How can I cancel my Gympass plan?
- How do I activate my Gympass plan?
- How do I add and activate a Family Members plan?
- How can I pause my family member’s plan?
- I'm unable to reset my password, now what?
- Why couldn’t I do the check-in?
- How many check-ins can I use on the same day?
- How do I refer a gym to Gympass?
- How to Contact Us