Gympass US

How can we help?

For Users

Questions about your plan, booking classes or check-in?

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For Fitness Partners

Are you a partner or want to be?

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Gympass Corporate

Questions about Gympass to your employees?

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I'm an end user

Booking Classes & Check-in

About Gympass

For Gym Partners

Gympass Corporate

Frequently Asked Questions

How do I activate my plan?

How do I reset my password?

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Managing my plan
Managing family members
- How to add and activate Family Member's plans?
My account

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How do I cancel a booked class?

What are live classes and how do I book one?

How to book an in-person class through Gympass?

How many check-ins can I use on the same day?

How do I do the check-in?

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Classes cancelation
- How do I cancel a booked class?
On-site classes and Live classes
Booking Classes
- How to book an in-person class through Gympass?
Check-in
- How many check-ins can I use on the same day?
- How do I do the check-in?

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How do I refer a gym to Gympass?

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How Gympass works
- How does Gympass work?
- Can I bring a friend with me to the gym?
Reviews and referrals
- How do I refer a gym to Gympass?
- How to review a gym
Gyms, partners and apps
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Plans, payments & billing

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What is Gympass?
- How can Gympass benefit gyms and studios?
- How do I join Gympass as a gym, studio, or Personal Trainer?
Live Classes and Personal Trainer
Integrations
- How do I integrate check-in in my gym or studio?
Terms and Conditions

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What is Gympass?
- What’s the investment for companies to get Gympass?
How to join
HR Portal login
- How do I access the Gympass HR Portal?
- I forgot my HR Portal password. What can I do?
Eligibles management
- How to update the employees eligibility file at the HR Portal?
- What do I do if the employee leaves the company?
Billing
- How can I download the invoices from the HR Portal?
Terms and Conditions

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Categories

I'm an end user

Booking Classes & Check-in

About Gympass

For Gym Partners

Gympass Corporate

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