Frequently asked questions
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Managing my plan
- How do I activate my plan?
- Can I use Gympass as an individual?
- How do I reactivate my plan?
- How do I change the payment method?
- How do I pause my plan or a Family Member's plan?
- How do I cancel my plan or a Family Member's plan?
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Managing family members
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My account
- How do I reset my password?
- How do I create my account?
- How does the payment work?
- Can I add a different payment method for each subscription?
- Why is my membership scheduled to cancel without request?
- Why am I not able to access my account?
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On-site classes and Live classes
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Booking Classes
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Check-in
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How Gympass works
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Reviews and referrals
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Gyms, partners and apps
- How to search for a gym or activity?
- How do I access MyFitnessPal?
- How do I use Trainiac with a Personal Trainer?
- How do I access Headspace?
- Accessing Orangetheory Fitness with Gympass
- How can I use the Partner Apps?
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Plans, payments & billing
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What is Gympass?
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Partners Portal
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Operational Processes
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Live Classes and Personal Trainer
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Indicators and payments
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Integrations
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Terms and Conditions
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What is Gympass?
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How to join
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HR Portal login
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Eligibles management
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Eligibles upload
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Billing
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Terms and Conditions
- How do I activate my plan?
- How to add and activate Family Member's plans?
- How do I reset my password?
- How do I create my account?
- What are live classes and how do I book one?
- How to book a class?
- How many check-ins can I do per day?
- How do I check-in?
- How do I refer a gym to Gympass?
- How to search for a gym or activity?