Frequently Asked Questions

• How does it work?

  We offer you access to over 43,000 gyms across the World, so you can do any kind of sport you want wherever you are.

  Through your corporate benefit, you will be able to choose among different plans and activate the one that fits your need.

  In order to use Gympass, after activating your plan, you will be able to check-in on the facility you have interest and use. You can go to the gym once a day.

   

  Need more assistance? Contact us at (844) 478 4744
  or write to us at help.me@gympass.com

• Including a Family Member

  In order to add a family member you will need to:

  1. Have an active plan with us.
  2. With the family member information, you only need to login to your account and in the main page you will find the option “Add family member”
  3. By clicking there you will be directed to a form in which you will need to fill out with the family member information, after complete, just click on “Send” an account will be created for your family member.

   

  Need more assistance? Contact us at (844) 478 4744
  or write to us at help.me@gympass.com

• How do I buy my plan?

  In case you still don’t have an active plan, please follow the steps below:

  1. Access our website
  2. Insert your corporate e-mail, employee number or any other information requested to validate your access to the website
  3. After finishing your registration, you will be able to see the plans and gyms available on each plan. Then, simply choose the plan that suits you best and activate it!

   

  The payment method can be credit/debit card or payroll discount, depending on the internal procedure defined by your company.

   

  Need more assistance? Contact us at (844) 478 4744
  or write to us at help.me@gympass.com

• How do I create my account?

  If you still don’t have an account or if you need to create one, please follow the steps below:

  

   

  1. Access the Gympass website  (www.gympass.com) and click in "Register",
  2. Put your corporate e-mail or employee number and click on “Search” *
  3. Fill out the form with the requested information and click on “Create Account”;
  4. All set, now you already have a Gympass account! :)

   

  *Your company may also have a different access key, like the corporate registration number, make sure to check what is the requested one, on the welcome e-mail”.

   

  Need more assistance? Contact us at (844) 478 4744
  or write to us at help.me@gympass.com

• How do I unlock my account?

  There are some reasons for your account to be frozen, such as:

   

  Using the Gym computer

  - Using the same device to log into multiple gympass accounts;

  - Using different devices to access your account.

  This happens so that we can ensure your safety!

   

  In order to unlock your account you will need to:

  1. Click on Login, then insert your registered information
  2. Select the option “Send unlock instructions”
  3. When you click on this option there will be a field for you to write e-mail in.
  4. Then click on “send unlock instructions”
  5. After that, check your e-mail inbox, and follow the instructions we sent you

  In this process you might need to change your password;

   

  Need more assistance? Contact us at (844) 478 4744
  or write to us at help.me@gympass.com

• Reset your Password

  If you can't remember your password you can always request a reset from the login page:

  1. Head to the login page and enter your email,
     
  2. On the password page select 'Forgot your password?' from the options underneath.
     
  3. Enter the email linked to your Gympass account and you'll then receive an email with a link to reset your password.
     

  Remember your password must be at least 8 characters with at least one uppercase letter, one lowercase letter and either numbers or symbols.

   

  Need more assistance? Contact us at (844) 478 4744
  or write to us at help.me@gympass.com

• How to search for a gym

  To search for gyms in your local area log into your Gympass account and head to the Gyms page. You can refine your search by city, postcode, activity type or price using the advanced filter.

   

  Need more assistance? Contact us at (844) 478 4744
  or write to us at help.me@gympass.com

• How do I enter a gym?

  Once you’re at the gym, simply open the Gympass app and enable location services.

  Checking in is easy and fast:

  • Open the app
  • Click on check-in on the bottom
  • Select the gym you are at and the activity you’d like to do
  • Enjoy the session

   

  A few tips for your first time:

  1. Checking in is the way our system understands you have attended a certain gym, so make sure you remember to do it
  2. You have one check-in available per day — this means you can work out every day
  3. Once you check in, show your phone to the front desk so they can validate your check-in
  4. Don’t worry, if you check in and the gym forgets to validate it, it will still record that you attended the class

   

  Need more assistance? Contact us at (844) 478 4744 or write to us at help.me@gympass.com

• Reset your password

  If you can't remember your password you can always request a reset from the login page:

  1. Head to the login page and enter your email
  2. On the password page select Forgot your password?
  3. Enter the email linked to your Gympass account and you'll then receive an email with a link to reset your password

  Remember your password must be at least 8 characters with at least one uppercase letter, one lowercase letter, and either numbers or symbols.

• Blocked account

  Your Gympass account could be blocked for one of the following reasons

  1. You have attempted to log in with incorrect credentials multiple times
  2. Your mobile device has been used to login to multiple Gympass accounts
  3. You have gone too long without a login with Gympass

  If your account is locked or blocked, you can attempt clearing the cookies and cache from your browser history to resolve the issue. If the problem persists, please contact our Gym Support team.