Frequently Asked Questions
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Managing my plan
- How can I pause my plan?
- How can I cancel my Gympass plan?
- How do I activate my Gympass plan?
- For how long and how often can I pause my plan?
- Once selected, when will the pause begin?
- Can I pause my plan while I am on a free trial?
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Managing family members
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My account
- I'm unable to reset my password
- How do I create my account?
- Reset your Password
- I'm unable to register with Gympass
- How can I change my Gympass registered email?
- How do I unlock my account?
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Check-in
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Booking Classes
- How To Book An In-Person Class Through Gympass?
- How far in advance can I book a class?
- Is It Possible To Edit An In-Person Class Booking?
- Using Gympass Abroad
- If I book a class, do I still have to check in at the gym or studio?
- I checked in, but I was still charged a no-show fee. What do I do?
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On-site classes and Live classes
- What are live classes and how do I book one?
- What are personal training sessions and how do I book one?
- How can I understand if it’s a 1:1 session or a group class?
- Are live classes ever pre-recorded?
- Will personal trainers offer both online and in-person sessions?
- Can I join live classes or 1:1 sessions from other countries?
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Classes cancelation
- How do I cancel a booking?
- How late can I cancel a booking?
- The gym cancelled the class I booked. What do I do?
- How does the Cancellation Policy work?
- Why was I charged a fee for cancelling a booking?
- Why was I charged a fee for not attending a class that I booked?
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How Gympass works
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Reviews and referrals
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Gyms, partners and apps
- How to search for a gym?
- How do I enter a gym?
- How can I use the Partner Apps?
- What kind of services do our Partner Apps offer?
- What are Partner Apps?
- Contact a Wellbeing Expert Today
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Plans, payments & billing
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General Questions
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What is Gympass?
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New Partnerships
- What’s Gympass?
- How does it work for client companies?
- What’s the investment to get Gympass?
- What’s included in the monthly fee paid by the company?
- Can I pay only for employees who sign up for the benefit?
- Can Gympass be extended to the employees’ dependents?
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How to join
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HR Portal login
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Terms and Conditions