Frequently Asked Questions
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Managing my plan
- How can I pause my plan?
- How can I cancel my Gympass plan?
- How do I activate my Gympass plan?
- Can I pause my plan while I am on a free trial?
- I can't change my Gympass Plan, what do I do?
- Where can I see the Gympass credit received for the pause?
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Managing family members
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My account
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Check-in
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Booking Classes
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On-site classes and Live classes
- What are live classes and how do I book one?
- What are personal training sessions and how do I book one?
- How can I understand if it’s a 1:1 session or a group class?
- Are live classes ever pre-recorded?
- Will personal trainers offer both online and in-person sessions?
- Do I need any other app to join live classes?
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Classes cancelation
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How Gympass works
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Reviews and referrals
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Gyms, partners and apps
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Plans, payments & billing
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General Questions
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What is Gympass?
- Which Gympassers can access my class?
- How can Gympass benefit Gyms and Studios?
- How Do I join Gympass as a Gym, Studio, or Personal Trainer?
- Do I Need To Renew My Partnership Agreement With Gympass?
- Terms and Conditions - US - Dec/20
- Can A Gympass Member Book More Than One Class Per Day?
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My account
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New Partnerships
- What is Gympass?
- How does it work for client companies?
- What’s the investment to get Gympass?
- What’s included in the monthly fee paid by the company?
- Can I pay only for employees who sign up for the benefit?
- Can Gympass be extended to the employees’ dependents?
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How to join
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HR Portal login
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Billing
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Terms and Conditions
- How can I pause my plan?
- How can I cancel my Gympass plan?
- How do I activate my Gympass plan?
- How do I add and activate a Family Members Plan?
- How can I pause my family member’s plan?
- I'm unable to reset my password, now what?
- I went to the Gym and was unable to to check-in. What happened?
- How many check-ins can I use on the same day?
- Contact Us
- How do I navigate the Partner’s Portal?