Why might I be charged twice?

If you manage family members, have changed your plan, or have payroll deduction as a payment method, you may notice more than one charge.

If you're the account holder and manage family members, you will be charged for both plans. Depending on when the plans were activated, you may be charged on different renewal dates. Find out how to check previous charges here.
When you upgrade your or your family member's plans, you will be charged for both the previous plan and the proportional value of the upgraded one.
If you pay through payroll deduction, your company will have a set date each month your plan will renew. If you activate a plan outside this date, you will be charged a proportional amount for the day your plan activates to your company's renewal date. Then, on your company's renewal date, you will be charged the full monthly fee for your plan level.

💡 You may see the proportional and the first full monthly charges deducted from one paycheck.

If you manage family members, have changed your plan, or have payroll deduction as a payment method, you may notice more than one charge.

If you're the account holder and manage family members, you will be charged for both plans. Depending on when the plans were activated, you may be charged on different renewal dates. Find out how to check previous charges here.
When you upgrade your or your family member's plans, you will be charged for both the previous plan and the proportional value of the upgraded one.
If you pay through payroll deduction, your company will have a set date each month your plan will renew. If you activate a plan outside this date, you will be charged a proportional amount for the day your plan activates to your company's renewal date. Then, on your company's renewal date, you will be charged the full monthly fee for your plan level.

💡 You may see the proportional and the first full monthly charges deducted from one paycheck.

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