Why am I not able to access my account?

If you are facing issues trying to access your account, or having trouble logging in, please select your profile below:

I'm the account holder
  • Your subscription may be scheduled for cancellation if the company you work for is no longer part of Gympass. In this case, please contact your HR.
  • Your payment has been declined, and you need to update your payment method.
  • Your account may be blocked due to suspicious activity. Please check your email.
I’m a family member
  • The account holder has left the company or the company is no longer part of Gympass.
  • The payment has been declined. In this case, you need to be added as a family member again.
  • Your account may be blocked due to suspicious activity. Please check your email.

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If you are facing issues trying to access your account, or having trouble logging in, please select your profile below:

I'm the account holder
  • Your subscription may be scheduled for cancellation if the company you work for is no longer part of Gympass. In this case, please contact your HR.
  • Your payment has been declined, and you need to update your payment method.
  • Your account may be blocked due to suspicious activity. Please check your email.
I’m a family member
  • The account holder has left the company or the company is no longer part of Gympass.
  • The payment has been declined. In this case, you need to be added as a family member again.
  • Your account may be blocked due to suspicious activity. Please check your email.
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