Frequently Asked Questions
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Managing my plan
- How do I pause my plan?
- I'm not using my Gympass Plan. Can I pause it again?
- How can I cancel my plan?
- How do I activate my Gympass plan?
- How do Gympass pause credits work?
- How often and how long can I pause my plan for?
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Managing family members
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My account
- I'm not able to reset my password
- How do I create an account?
- How do I reset my Gympass password?
- Deleting your Gympass account
- I'm not able to register with Gympass
- How can I change my Gympass registration details?
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Class cancelation
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On-site classes and Live classes
- What are live classes and how do I book one?
- How can I understand if it’s a 1:1 session or a group class?
- Will personal trainers offer both online and in-person sessions?
- I’ve had an issue with my class. How should I report it?
- Can I join live classes or 1:1 sessions from other countries?
- How many personal training sessions can I access per month?
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Booking Classes
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Check-in
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How Gympass works
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Reviews and referrals
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Gyms, partners and apps
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Plans, payments & billing
- What is included in Gympass plans?
- How Refunds Work
- How can I change my payment method on Gympass?
- How does the Gympass Plan Downgrade Work?
- How does a Gympass plan upgrade work?
- What Can I Do If I Can’t See The Plan in which gyms are included on Gympass?
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Common problems and FAQs
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What is Gympass?
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My Account
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Live Classes
- How Can I Offer Live Classes At My Gym?
- How Does Gympass Work For Personal Trainers?
- How can I register as a personal trainer in Gympass?
- How do users get access to my live classes?
- Do I Need To Validate Check-Ins For Live Classes?
- Can A Gympasser Book More Than One Class Per Day?
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Payments and indicators
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Terms and Conditions
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What Gympass is
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How to join
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HR Portal login
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Terms and Conditions
- How do I pause my plan?
- I'm not using my Gympass Plan. Can I pause it again?
- How can I cancel my plan?
- How do I activate my Gympass plan?
- Inviting a family member
- How can I pause my family member's plan?
- I'm not able to reset my password
- I went to the Gym and was unable to check-in. What happened?
- How many Gympass check-ins can I use on the same day?
- How can I refer a gym to Gympass?