Frequently Asked Questions
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Managing my plan
- How do I Pause my Plan?
- I'm not using my Gympass Plan. Can I pause it again?
- How can I cancel my Gympass plan?
- How do I activate my Gympass plan?
- How do Gympass pause credits work?
- How often and how long can I pause my plan for?
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Managing family members
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My account
- I'm not able to reset my password
- How do I create an account?
- How do I reset my Gympass password?
- What is my Gympass ID?
- Deleting your Gympass account
- I'm not able to register with Gympass
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Check-in
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Booking Classes
- How can I book an in-person class through Gympass?
- How Far In Advance Can I Book An In-Person Class?
- Is it possible to edit an in-person class booking?
- How do I use partner Gyms outside of my country?
- Does booking the class replace the check-in?
- I was charged a no-show fee but I checked in. What can I do?
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On-site classes and Live classes
- How can I see the schedule for Live Classes on Gympass?
- What are live classes and how do I book one?
- What are classes with a Personal Trainer and how can I book one?
- How can I understand if it’s a 1:1 session or a group class?
- Are live classes ever pre-recorded?
- Will personal trainers offer both online and in-person sessions?
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Class cancelation
- How Do I Cancel an In-Person Class Booking?
- What is the Deadline for Cancelling an In-Person Class Booking?
- What to do if the Gym cancels a class that you have booked?
- Is there a fee for cancelling an in-person class after the cancellation deadline?
- How does the class cancellation policy work?
- Why was I charged a fee for cancelling a booking?
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How Gympass works
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Reviews and referrals
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Gyms, partners and apps
- What is the difference between Gympass and Gympass Wellness?
- How to find gyms on Gympass
- How can I use the Gympass Wellness partner’s services?
- What kind of services do the partner apps offer?
- How can I start using partner apps?
- What Is Gympass Wellness Coach?
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Plans, payments & billing
- What is included in Gympass plans?
- How To Choose a Plan
- How Refunds Work
- How can I find the cities and countries where I can use my Gympass plan?
- How can I change my payment method on Gympass?
- How does the Gympass Plan Downgrade Work?
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Common problems and FAQs
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What is Gympass?
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Live Classes
- How Can I Offer Live Classes At My Gym?
- How Does Gympass Work For Personal Trainers?
- How can I register as a personal trainer in Gympass?
- How do users get access to my live classes?
- Do I Need To Validate Check-Ins For Live Classes?
- Why does it say “Live classes”?
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Payments and indicators
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Integrations
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Terms and Conditions
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What Gympass is
- What’s Gympass?
- What is Gympass for companies?
- How does it work for client companies?
- What’s the investment to get Gympass?
- What is included in the monthly fee paid by the company?
- Can I pay only for employees who sign up for the benefit?
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How to join
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HR Portal login
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Terms and Conditions
- How do I Pause my Plan?
- I'm not using my Gympass Plan. Can I pause it again?
- How can I cancel my Gympass plan?
- How do I activate my Gympass plan?
- How to add Family Members and activate their plans
- Inviting a family member
- How can I pause my family member's plan?
- I'm not able to reset my password
- I went to the Gym and was unable to to check-in. What happened?
- How many Gympass check-ins can I use on the same day?