Why am I not able to access my account?

If you are having trouble logging in, please check the registration step-by-step.

if you are still having trouble using the app:

  • Your subscription may be scheduled for cancellation if the company you work for is no longer part of Gympass. In this case, please contact your HR.
  • Your payment has been declined, and you need to update your registered card.
  • Your account may be blocked due to suspicious activity. Please check your email inbox.

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If you are having trouble logging in, please check the registration step-by-step.

if you are still having trouble using the app:

  • Your subscription may be scheduled for cancellation if the company you work for is no longer part of Gympass. In this case, please contact your HR.
  • Your payment has been declined, and you need to update your registered card.
  • Your account may be blocked due to suspicious activity. Please check your email inbox.
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