How do I change my payment method?

Who can perform this action:

Pinpoint.png Account Holder

The available payment methods depend on the contract with your company, including:
💳 Credit card: for Account Holders and Family Members.
🧾Payroll: only for Account Holders.

Choose the version that most looks like your screen before proceeding:

Tela

Version A

To change your method of payment, follow the step-by-step below:

  1. Log in to your account and click on the arrow next to your name.
  2. Select Payments and then Payment method.
  3. Click New payment method and fill in the requested information.

💡 To change the payment method for dependents, click on the arrow next to their name and select the Dependents option.
Then, click the arrow next to the desired person's name, select Add new payment method, and fill in the requested information

📌 The Family Member's plan payment is managed exclusively by the Account Holder.

Version B

To change the payment method, follow the step-by-step:

  1. Log in to the app and click User.png Profile.
  2. Click the Settings.png gear icon in the screen's upper right corner, then click User.png Account.
  3. Under Payments, select Credit_Card.png Payment Method, and then Add payment method.
  4. Fill in the requested information and click Add payment method.

You can choose which plans will be subscribed to each by clicking on the added payment methods.

The charge will be made via the selected method monthly on the date the plan was activated.

📌 The Family Member's plan payment is managed exclusively by the Account Holder.

  Tip

In case of an error when changing the payment method, please update the Gympass app and try again.

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Who can perform this action:

Pinpoint.png Account Holder

The available payment methods depend on the contract with your company, including:
💳 Credit card: for Account Holders and Family Members.
🧾Payroll: only for Account Holders.

Choose the version that most looks like your screen before proceeding:

Tela

Version A

To change your method of payment, follow the step-by-step below:

  1. Log in to your account and click on the arrow next to your name.
  2. Select Payments and then Payment method.
  3. Click New payment method and fill in the requested information.

💡 To change the payment method for dependents, click on the arrow next to their name and select the Dependents option.
Then, click the arrow next to the desired person's name, select Add new payment method, and fill in the requested information

📌 The Family Member's plan payment is managed exclusively by the Account Holder.

Version B

To change the payment method, follow the step-by-step:

  1. Log in to the app and click User.png Profile.
  2. Click the Settings.png gear icon in the screen's upper right corner, then click User.png Account.
  3. Under Payments, select Credit_Card.png Payment Method, and then Add payment method.
  4. Fill in the requested information and click Add payment method.

You can choose which plans will be subscribed to each by clicking on the added payment methods.

The charge will be made via the selected method monthly on the date the plan was activated.

📌 The Family Member's plan payment is managed exclusively by the Account Holder.

  Tip

In case of an error when changing the payment method, please update the Gympass app and try again.
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