If you can't remember your password you can always request a reset from the login page:

1. Head to the login page and enter your email
2. On the password page select Forgot your password? from the options underneath
3. Enter the email linked to your Gympass account and you'll then receive an email with a link to reset your password

Remember your password must be at least 8 characters with at least one uppercase letter, one lowercase letter and either numbers or symbols.

Your Gympass account could be blocked for one of the following reasons:

1. You have attempted login with incorrect credentials multiple times
2. Your mobile device has been used to log in to multiple Gympass accounts
3. You have gone too long without a login with Gympass

If your account is locked or blocked, you can attempt clearing the cookies and cache from your browser history to resolve the issue. If the problem persists please contact our Gym Support team.