• National Fitness Day Terms and Conditions

    Purpose - in order to promote and encourage physical activity on National Fitness Day and use of the account in the application of Gympass and thus reward Users of the service provided by Gympass (hereinafter "Service"), the commercial entity Gympass UK LLC. with registered office a 115 Mare Street E8 4RU, registered number 10324668 (hereinafter "Gympass") promotes the Contesting of 1 (one) smart watch (hereinafter the "Contest") which will be governed by the following Terms and Conditions:


    1. The period during which the Contest may be entered shall begin on 25 September 2019 at 6:00 a.m. (British Standard Time) and shall end on 25 September 2019 at 11:59 p.m. (British Standard Time), both inclusive (hereinafter "Registration Period").

    2. The Contest will be valid only for individuals who:

    • Have created and activated a Gympass account (through www.gympass.com) and are therefore registered as Users may participate (hereinafter “User”)
    • are 18 years old or older on the Registration Period.
    • currently have their permanent residence in the United Kingdom and the Republic of Ireland.
    • have an active Instagram account.

    Gympass, in its capacity as organizer of the Contest, will be in charge of validating that the winners have complied with the Terms and Conditions for the Contest.

    3. Participation in the Contest is free of charge. 

    4. Mechanics of the Contest: 

    • The User must use their Gympass account to attend to a gym on the 25th September 2019. 
    • Once the User completes a check-in to a gym via the Gympass app, s/he must share the “check-in confirmation” via the Instagram link available in the Gympass app.
    • When the User shares the check-in confirmation, s/he must tag the @gympass_UK Instagram account and, if, they wish, include #NationalFitnessDay as part of their post.
    • Gympass in the @gympass_UK account will repost all the posts received in the “my story” section. All reposted posts will enter the Contest.
    • Gympass will select a winner at random on 26th September at 12pm, who has fulfilled the criteria in 4.c above.


    5. The Contest is not sponsored, endorsed, administered, or associated in any way with any social networking platform. This Contest is subject to Instagram’s terms of services which can be found at: https://instagram.com/about/legal/terms/

    6. One (1) prize (hereinafter the "Prize") valued at £232.50 (two-hundred and thirty-two  pounds and fifty pence) will be awarded. 

    The prize may not be subject to change, alteration or cash compensation at the request of the winning participant. Prize-winning User may waive the prize obtained; however, no alternative price will be offered. Such waiver will not give any right to reimburse or compensation.

    7. On [26th September], Gympass will notify the winner via @gympass_UK account by sending a direct message on Instragram to the winner. The User must provide their name, e-mail, address and phone number as instructed at the time of being announced the winner. If there is no contact with the User after 3 (three) attempts of communication in a period of 4 weeks, the User will automatically lose the right to receive the corresponding Prize.

    Once the winner's identity has been verified and the Legal Terms and Conditions, Gympass will coordinate with the User the delivery of the corresponding prize, as well as the prize acceptance document to record the delivery.

    The winner may be required to participate in related publicity without further reward. E.g.: be photographed for Instagram stories, provide a short statement about their win.

    8. In the event that a participant has registered for the Contest but does not have a Gympass account at the end of the Registration Period, Gympass reserves the right to delete the entry of that participant and, if applicable, the winner of the Contest.  

    9. Gympass, or any of its subsidiaries, shall not be liable for any damages of any nature, whether direct, indirect and/or circumstantial, immediate or deferred, arising out of or in consequence of the use and enjoyment of the Prize.

    10. Any claim or complaint may be communicated to the Customer Service Department within one month of the date of the Contest.

    11. Data protection:

    Responsible of the data

    Gympass UK LLC


    Participation in the Contest, certify compliance with participation requirements and, where appropriate, communication and delivery of the Prize.


    Instagram ID

    In the case of the winner: Name, surname, e-mail, address and telephone number


    No data will be transferred unless there is a legal obligation to do so.


    The data is obtained with the consent of the interested party.


    to access, rectify and delete data. For more information visit www.gympass.com/uk/privacy 

    Additional Information

    Once the Contest is completed and the claims period is over, the data will be permanently deleted.

    Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the User's prior consent.


    12. Gympass reserves the right to make any necessary modification to the Terms and Conditions in the event that, due to force majeure beyond its control, the Contest or mechanics require modification or suspension.

    13. This Contest will be governed by English law. In the event of any controversy in the interpretation of these Legal Terms, both Gympass and the participants in the Contest submit to the jurisdiction of the English courts, without prejudice to the jurisdiction that by law may correspond to the consumer.

  • I'm unable to add a family member

    If you’re experiencing issues adding a family member it may be due to one of the following:

    1. You do not have an active plan
    2. You are not inviting them through the Invite family members option in your account
    3. Your company does not offer the option of inviting family members
    4. The family member you are trying to invite is already registered
    5. You are trying to invite a family member with an email being used in another account
    6. You are using Gympass as a family member yourself. Only corporate users are able to invite family 

    If none of the above reasons resolves the issue please contact us and we will be happy to investigate further for you.

  • My daily token didn't work

    Your token may not have been validated as the gym you attend is not enabled to to accept a daily token.
    Please try and attempt a check-in in order to gain access to the gym.

    Your daily token should only be used as a fallback when check-in does not work. If you are experiencing issues with check-in please get in touch with our Customer Experience team to resolve it.

  • I was unable to check in

    Your check-in may not have worked for one of the following reasons:

    1. You do not have an active plan
    2. The gym you are trying to access is not included in your plan
    3. You are not close enough to the gym to perform the check-in (you must be within 200m of the location)
    4. Your visit may have already checked in
    5. You are not logged into the correct account
    6. The physical address of the gym is not the same as the address on Gympass (in this case please contact our Customer Experience team)

    If none of the above reasons resolve the issue please contact us and we will be happy to investigate further for you.

  • I'm unable to reset my password

    Your password reset may not have worked for one of the following reasons:

    1. You have requested the password reset email to the wrong email address, it must be the same address as the one in your Gympass account
    2. The reset email has been sent to the spam or junk folder by mistake
    3. The reset email is being blocked by firewall security. Some corporate emails addresses may not allow the delivery of automated emails
    4. You may have requested more than one password reset email and are not using the most recent one
    5. The password reset link has expired as it is only valid for 2 hours
    6. The password you are trying to save is invalid. It must be 8 or more characters with a capital letter and either numbers or characters as well
    7. You are already logged into your account. Remember to log out and then click on the link you received by email

    If none of the above reasons resolve the issue please contact us and we will be happy to investigate further for you.

  • I'm unable to register with Gympass

    You may be unable to register an account with Gympass for one of the following reasons:

    1. You already have an account with Gympass
    2. You are not following the correct steps or using the correct registration credential for your company (This may vary from corporate email address to employee number, national ID or a special promo code)
    3. You are not entering your details correctly
    4. You have not accepted the Gympass Terms and Conditions

    If none of the above reasons resolve the issue please contact us and we will be happy to investigate further for you.

  • I'm unable to change my plan

    If you are unable to change your plan please ensure:

    1. That you are managing your own plan and no one else is paying for it
    2. You have a correctly registered and approved payment method in your account
    3. Your company allows you to make changes to your plan
    4. You are not trying to make changes to your plan on the day that it renews 

    If none of the above reasons resolve the issue please contact us and we will be happy to investigate further for you.

  • I don't want my plan to renew, what do I do?

    If you do not wish for your plan to be renewed and you do not want to continue using Gympass, please cancel your plan in your account settings under the Change or cancel plan section.