My account
- How do I create my account?
- Reset your Password
- How do I unlock my account?
- Leaving a Gym Review
- Referring a Gym
- Referring a Company
How to use
Managing plan
- How do I buy my plan?
- How does it work?
- Including a Family Member
- How to change my plan?
- Automatic Renewal
- How to change my payment method?
Pausing a plan
- How can I pause my plan?
- For how long and how often can I pause my plan?
- Once selected, when will the pause begin?
- Can I pause my plan while I am on a free trial?
- Once it's paused, can I reactivate my plan earlier than the return date I selected?
- My plan is about to reactivate, but I'm not ready to use it yet. Can I extend the pause?
Booking a class
- How do I book a class?
- How far in advance can I book a class?
- How do I cancel a booking?
- How late can I cancel a booking?
- The gym cancelled the class I booked. What do I do?
- Can I edit my bookings?
Gympass Wellness
- What is Gympass Wellness?
- How does Gympass Wellness work?
- What kind of services Gympass Wellness offer?
- Why should I use Gympass Wellness?
- Can my family members also use Gympass Wellness?
- How can I start using Gympass Wellness?
Gympass Kids
- How does Gympass Kids work?
- How does the pricing work for Gympass Kids (enterprise subscription and membership fee)?
- Is Gympass Kids a separate app from Gympass Core?
- What kinds of partners are available on Gympass Kids?
- Will the network of partners continue to expand?
- How do you know the partners are in the right age ranges for each children’s group (3-13)?
Live classes and personal training
- What are live classes and how do I book one?
- What are personal training sessions and how do I book one?
- How can I understand if it’s a 1:1 session or a group class?
- Does a live class consume my daily check-in?
- Do I need to check in?
- Are live classes ever pre-recorded?
General Questions
- I'm unable to reset my password
- How do I edit my personal information?
- I'm unable to add a Family Member
- I was unable to Check In
- I'm unable to register with Gympass
- I'm unable to change my plan