My account
- How do I unlock my account?
- Reset your Password
- How do I create my account?
- Leaving a Gym Review
- Referring a Gym
- Referring a Company
Managing plan
- How does it work?
- Including a Family Member
- Activating the plan for the family member
- How do I buy my plan?
- Automatic Renewal
- How to change my plan?
Pausing a plan
- How can I pause my plan?
- For how long and how often can I pause my plan?
- Can I pause my dependents’ plans?
- Can I change or cancel my plan while it’s paused?
- Once selected, when will the pause begin?
- Can I pause my plan while I am on a free trial?
How to use
Booking a class
- How do I book a class?
- How far in advance can I book a class?
- How do I cancel a booking?
- How late can I cancel a booking?
- The gym cancelled the class I booked. What do I do?
- Can I edit my bookings?
Gympass Wellness
- What is Gympass Wellness?
- How does Gympass Wellness work?
- What kind of services Gympass Wellness offer?
- Why should I use Gympass Wellness?
- Can my family members also use Gympass Wellness?
- Can my family members also use Gympass Wellness?
Live classes and personal training
- I’ve had an issue with my class. How should I report it?
- What are live classes and how do I book one?
- What are personal training sessions and how do I book one?
- How can I understand if it’s a 1:1 session or a group class?
- Does a live class consume my daily check-in?
- Do I need to check in?
General Questions
- How do I edit my personal information?
- I'm unable to add a Family Member
- I was unable to Check In
- I'm unable to reset my password
- I'm unable to register with Gympass
- I'm unable to change my plan