My account
- How do I create my account?
- How does it work?
- Reset your Password
- How Can I Change My Gympass Registered Email?
- How do I unlock my account?
- How to Review a Gym
How to use
Managing plan
- How To Add And Activate Family Member Plans On Gympass?
- How do I buy my plan?
- Including a Family Member
- How do Refunds Work?
- How to change my plan?
- Activating the plan for the family member
Pausing a plan
- How can I pause my plan?
- For how long and how often can I pause my plan?
- Once selected, when will the pause begin?
- Can I pause my plan while I am on a free trial?
- Where can I see the Gympass credit received for the pause?
- My plan is about to reactivate, but I'm not ready to use it yet. Can I extend the pause?
Booking a class
- How To Book An In-Person Class Through Gympass?
- How far in advance can I book a class?
- How do I cancel a booking?
- How late can I cancel a booking?
- The gym cancelled the class I booked. What do I do?
- Is It Possible To Edit An In-Person Class Booking?
Partner Apps
- What are Partner Apps?
- How do our Partner Apps work?
- What kind of services do our Partner Apps offer?
- Why should I use the Partner Apps?
- Can my family members also use the Partner Apps?
- How can I start using Partner Apps?
Wellness Coach
Live classes and personal training
- What are live classes and how do I book one?
- What are personal training sessions and how do I book one?
- How can I understand if it’s a 1:1 session or a group class?
- Does a live class consume my daily check-in?
- Are live classes ever pre-recorded?
- Do I need to check in?
General Questions
- I'm unable to reset my password
- I Went To The Gym And Was Unable to Check-In. What Happened?
- I'm unable to add a Family Member
- I'm unable to change my plan
- I'm unable to register with Gympass
- I don't want my plan to renew, what do I do?