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How does the billing of my plan work?

Readjustment of plan prices

The price of the plans available on Gympass was readjusted on May 19. Check the communication sent to your registration e-mail, in April, for more information.

When you activate a plan and select your payment method, you will be charged automatically. The billing works in a prepaid method, which means you will be charged to start using it, and not the other way around.

Select below the payment option you chose to understand how the billing process works.

Credit Card Billing

For most companies using Credit Card as their approved billing method, the date you activate a paid plan will be the date your plan renews each month. On each billing date, you will be charged for the billing period starting on that date.

Some companies have set billing dates for their users. In these cases, you will always be billed on a set day each month. If you start your plan on a different day than your set billing date, you will only be charged a prorated amount to cover the reminder of your company's set billing period. On the billing date, your plan will renew for the full charge.

Important: be aware of your credit card limit when activating or changing plans. If the amount exceeds your limit, the purchase will not be made.

Payroll Billing
All companies with payroll deductions have fixed billing dates when their plans renew. If you activate a plan on any day other than the set billing date, you will be charged only a proportional amount to cover the days remaining until the next fixed billing date. In your first deduction, you will be charged for the proportional value of the first shortened billing period + the full amount of the chosen plan for your second billing period.

In other words, if the payment day chosen by the company is always the 1st of every month, and you activated your plan on the 20th, you will be charged the total value of the plan + the 10 days of use, proportional to the first day of activation. Proportional charges also happen after reactivating a paused plan.

For payroll deductions, the charge will appear on your payroll within 60 days, depending on the closing date.

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Readjustment of plan prices

The price of the plans available on Gympass was readjusted on May 19. Check the communication sent to your registration e-mail, in April, for more information.

When you activate a plan and select your payment method, you will be charged automatically. The billing works in a prepaid method, which means you will be charged to start using it, and not the other way around.

Select below the payment option you chose to understand how the billing process works.

Credit Card Billing

For most companies using Credit Card as their approved billing method, the date you activate a paid plan will be the date your plan renews each month. On each billing date, you will be charged for the billing period starting on that date.

Some companies have set billing dates for their users. In these cases, you will always be billed on a set day each month. If you start your plan on a different day than your set billing date, you will only be charged a prorated amount to cover the reminder of your company's set billing period. On the billing date, your plan will renew for the full charge.

Important: be aware of your credit card limit when activating or changing plans. If the amount exceeds your limit, the purchase will not be made.

Payroll Billing
All companies with payroll deductions have fixed billing dates when their plans renew. If you activate a plan on any day other than the set billing date, you will be charged only a proportional amount to cover the days remaining until the next fixed billing date. In your first deduction, you will be charged for the proportional value of the first shortened billing period + the full amount of the chosen plan for your second billing period.

In other words, if the payment day chosen by the company is always the 1st of every month, and you activated your plan on the 20th, you will be charged the total value of the plan + the 10 days of use, proportional to the first day of activation. Proportional charges also happen after reactivating a paused plan.

For payroll deductions, the charge will appear on your payroll within 60 days, depending on the closing date.

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