If you need some time to get your daily routine back on track but don't want to cancel your plan, pausing it for a while is ideal. :)
On the Manage Plan settings on the app or website, you can pause your plan for a period between 15 - 60 days.
You can only request the pause by yourself for the first time. But:
- If it is your family member's plan you want to pause, or
- if it is not the first time you are pausing your plan,
You have to talk to an agent! Please, submit a request or contact us by clicking on "How can I help you?" in this case.
The pause will take effect the next day! Make sure to request your pause a day before you would like it to start.
Remember that during the pause, your plan is not automatically renewed so you will not be charged. The amount that has already been charged for the current month (that was unused) will be credited to your Gympass account and can then be used when you decide to reactivate your plan.