My payment method is payroll deduction, how will the billing work?

Unless you pause on the day in which your billing cycle starts, you will still see a full charge for your Gympass membership on the next payroll after you pause your plan.

Lots of bureaucracy and we don’t want to bore you with that, but basically this happens because, by contract, we set a date for billing with your company for all employees. Once that date has passed, any changes applied to your membership are reflected only on the 2nd upcoming payroll.

You’ll be credited a pro-rated amount from the time your membership was paused, and this credit will be applied to any payment owed after the pause starting date. 

On your chosen return date, your plan will be reactivated as requested. You might be charged a pro-rated price, depending on the date of the reactivation, and any available credit in your account will be applied to your payment. 

Whether you get charged for the reactivation right away or on the next payroll, will depend on the contract your company has with us and the date set for the start of the billing cycle.

What’s a pro-rata charge and when is it applicable?

If you decide to reactivate your plan in the middle of your billing cycle, you won’t be charged the full price of the plan, but a proportional amount for the remaining days of that billing cycle. From this amount you will also be discounted the Gympass credit given to you for your pause.

It might sound hard, we know, but check this example out to make it easy:

*Please notice this is merely an example and the payroll day of your company may be different.