Our Cancellation Policy allows you to cancel any of your bookings at no charge as long as you do so within the cancellation window we provide when you book a class. This window of time will vary from gym to gym.
- If you cancel outside of the cancellation window, you will be charged the corresponding late-cancellation fee.
- If you forget to cancel the booking and don't attend the class, you will be charged the corresponding no-show fee.
Important: Checking in on our app is how our system knows you have attended a class. If you book a class and attend, but you don't check in when you arrive, we will not be able to verify you attended and you will be charged a no-show fee.