We know that unforeseen events can happen, and being able to cancel a class is very important. Our cancellation policy was created to assist our partners in planning and organizing classes. It also ensures that you can book another class on the same day if you wish.
According to the cancellation policy, it is possible to cancel a booking at any time. However, it is important to note 3 things:
Cancellation is free of charge within the deadline given at the time you book the class.
Remember that this deadline may vary from gym to gym
If you cancel a booking after the given deadline, your check-in for the day will be lost and you will not be able to book another class on that day
If you are unable to attend a booked class but forget to cancel it, your check-in for the day will be used and there is no option to cancel it. Please keep in mind that the check-in in the app is the only way our system can verify that you attended the class. In the case of booking a virtual live class, the check-in is carried out automatically at the time of booking, and can only be canceled if you cancel the class within the given cancellation window.