Why was I charged a fee for not attending a class that I booked?

If you don't attend a class you booked, you will be charged a no-show fee in accordance with our Cancellation Policy. This fee varies depending on the gym. Our partners rely on your attendance to guarantee a high-quality experience. We created our Cancellation Policy to help them keep their classes running smoothly.

Important
Checking in on our app is how our system knows you have attended a class. If you book a class and attend, but you don't check in when you arrive, we will not be able to verify you attended and you will be charged a no-show fee.

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If you don't attend a class you booked, you will be charged a no-show fee in accordance with our Cancellation Policy. This fee varies depending on the gym. Our partners rely on your attendance to guarantee a high-quality experience. We created our Cancellation Policy to help them keep their classes running smoothly.

Important
Checking in on our app is how our system knows you have attended a class. If you book a class and attend, but you don't check in when you arrive, we will not be able to verify you attended and you will be charged a no-show fee.

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