How do I cancel or change a class booking or Personal Training session?

You can cancel a booked class and schedule another class that fits the best time for you. However, it is not possible to change a class booking.

If you cancel outside the time frame allowed by the gym or studio, you will be charged a late cancellation fee. Please be aware of the cancellation deadline listed in your booking confirmation email. 📧

To cancel the class, simply go to the gym, studio or Personal Trainer page, select the day booked and click on the Cancel button. 😊

You also can cancel the class by clicking straight on the email confirmation you receive after booking it:

E-mail_aula_ao_vivo.png

Screenshot of the booking confirmation email with the cancelation option.

Important: for Personal Training sessions, please take into account that the personal trainer is saving a full half an hour only for you! For this reason, we would like to ask you to cancel this type of session at least 5 hours in advance. 🧘‍♀️

The gym cancelled the class I booked. What do I do?

In rare cases, the gym can cancel a class if necessary. But you will not miss that day's check-in or receive any late cancellation fees if this happens.

You will be emailed if a class is canceled and you are free to book another class on the same day. 🤸‍♀️

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You can cancel a booked class and schedule another class that fits the best time for you. However, it is not possible to change a class booking.

If you cancel outside the time frame allowed by the gym or studio, you will be charged a late cancellation fee. Please be aware of the cancellation deadline listed in your booking confirmation email. 📧

To cancel the class, simply go to the gym, studio or Personal Trainer page, select the day booked and click on the Cancel button. 😊

You also can cancel the class by clicking straight on the email confirmation you receive after booking it:

E-mail_aula_ao_vivo.png

Screenshot of the booking confirmation email with the cancelation option.

Important: for Personal Training sessions, please take into account that the personal trainer is saving a full half an hour only for you! For this reason, we would like to ask you to cancel this type of session at least 5 hours in advance. 🧘‍♀️

The gym cancelled the class I booked. What do I do?

In rare cases, the gym can cancel a class if necessary. But you will not miss that day's check-in or receive any late cancellation fees if this happens.

You will be emailed if a class is canceled and you are free to book another class on the same day. 🤸‍♀️

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