How do I cancel or change a class booking or Personal Training session?

You can cancel a booked class and schedule another class that fits the best time for you. However, it is not possible to change a class booking.

If you cancel outside the time frame allowed by the gym or studio, you will be charged a late cancellation fee.

Please be aware of the cancellation deadline listed in your booking confirmation email. 📧

If the gym or studio cancels the class, no fee will be charged and you can book another class of your choice.  

To cancel the class, simply go to the gym, studio or Personal Trainer page, select the day booked and click on the Cancel button. 😊

You also can cancel the class by clicking straight on the email confirmation you receive after booking it:

E-mail_aula_ao_vivo.png

Screenshot of the booking confirmation email with the cancelation option.

Important: for Personal Training sessions, please take into account that the personal trainer is saving a full half an hour only for you! For this reason, we would like to ask you to cancel this type of session at least 5 hours in advance. 🧘‍♀️

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Articles in this section

You can cancel a booked class and schedule another class that fits the best time for you. However, it is not possible to change a class booking.

If you cancel outside the time frame allowed by the gym or studio, you will be charged a late cancellation fee.

Please be aware of the cancellation deadline listed in your booking confirmation email. 📧

If the gym or studio cancels the class, no fee will be charged and you can book another class of your choice.  

To cancel the class, simply go to the gym, studio or Personal Trainer page, select the day booked and click on the Cancel button. 😊

You also can cancel the class by clicking straight on the email confirmation you receive after booking it:

E-mail_aula_ao_vivo.png

Screenshot of the booking confirmation email with the cancelation option.

Important: for Personal Training sessions, please take into account that the personal trainer is saving a full half an hour only for you! For this reason, we would like to ask you to cancel this type of session at least 5 hours in advance. 🧘‍♀️

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