As your fitness and wellness need change, you can change your plan level. If you tried to make this change and were unsuccessful, there are a few things you should consider. 🙂
Make sure that:
- You have an active plan. Your plan is not paused or scheduled for cancellation.
- There is a valid payment method on file (If you pay via debit/credit card, please double-check the card is still valid).
- If you are a family member, please note that your plan is managed by your Account Holder. Therefore, it is not possible to make the change from your account and you must ask your Account Holder to make the change.
If none of the suggestions above help and you are unable to change your Gympass plan, please report this as soon as possible. Our team is always ready to help in these situations. You can send a request using the link that appears at the bottom of this page or use the Chatbot. 👍