If you’re experiencing issues adding a family member it may be due to one of the following:
- You do not have an active plan.
- You are not inviting them through the ‘Invite Family Members’ option in your account.
- Your company does not offer the option of inviting family members.
- The family member you are trying to invite is already registered.
- You are trying to invite a family member with an email being used in another account.
- You are using Gympass as a family member yourself. Only corporate users are able to invite family.
If none of the above reasons resolves the issue please contact us and we will be happy to investigate further for you.
Need more assistance? Contact us at (844) 478 4744
or write to us at firstname.lastname@example.org