I'm unable to add a Family Member

Even though Gympass allows users to add their family members as dependents, not every company partnership supports this option. 👍

If you cannot see the Add a Dependent option to your account, it may suggest that this is your case.

You also have to consider that:

  • Your plan must be active to you add and activate your dependents
  • You can only add 3 dependents (for more than that, please, contact us on the How can I help you? button)
  • If you are a dependent yourself, you cannot add a dependent to your account.

If you are still having problems, please contact our team by submitting a request at the link below or by requesting to speak to an agent through our chatbot. 🙂 

Articles in this section

Articles in this section

Even though Gympass allows users to add their family members as dependents, not every company partnership supports this option. 👍

If you cannot see the Add a Dependent option to your account, it may suggest that this is your case.

You also have to consider that:

  • Your plan must be active to you add and activate your dependents
  • You can only add 3 dependents (for more than that, please, contact us on the How can I help you? button)
  • If you are a dependent yourself, you cannot add a dependent to your account.

If you are still having problems, please contact our team by submitting a request at the link below or by requesting to speak to an agent through our chatbot. 🙂 

Was this article helpful?
  • It is incomplete
  • It is not what I was searching for
  • It is helpful but I don't agree with this rule
  • The content is correct but it still doesn't solve my problem
  • Other reason