I'm unable to reset my password, now what?

Check the following tips if you are having trouble resetting your password

 

1. Make sure to correctly enter the email address registered to your account - if you entered another email, the link will not be sent to you

2. Check your email’s spam folder - some companies block external automated emails

3. Make sure that you’ve not requested the password link more than once - Each request will send a new link and only the most recent link will be valid

4. Ensure that the password link that you are trying to access is valid (the link is valid for 2 hours)

5. Make sure that you have not entered your password incorrectly or a password that has been used before.

 

Tip: The first step in creating a secure password is to use a combination of different characters, such as numbers, capital letters, and symbols. The more complex your password is, the more difficult it will be for someone to crack it (e.g., Gymp@ss123). If none of the points above help solve your problem and you are still unable to reset your password, please access our Chatbot to get in touch with us.

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Check the following tips if you are having trouble resetting your password

 

1. Make sure to correctly enter the email address registered to your account - if you entered another email, the link will not be sent to you

2. Check your email’s spam folder - some companies block external automated emails

3. Make sure that you’ve not requested the password link more than once - Each request will send a new link and only the most recent link will be valid

4. Ensure that the password link that you are trying to access is valid (the link is valid for 2 hours)

5. Make sure that you have not entered your password incorrectly or a password that has been used before.

 

Tip: The first step in creating a secure password is to use a combination of different characters, such as numbers, capital letters, and symbols. The more complex your password is, the more difficult it will be for someone to crack it (e.g., Gymp@ss123). If none of the points above help solve your problem and you are still unable to reset your password, please access our Chatbot to get in touch with us.

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