I'm unable to reset my password, now what?

If you are having trouble resetting your password, please check the tips below ✔️

  • Make sure to correctly enter the email address registered to your account - if you entered another email, the reset link will not be sent to you
  • Check your email’s spam folder - some companies block external automated emails
  • Make sure that you’ve not requested the password link more than once - Each request will send a new link and only the most recent link will be valid
  • Ensure that the password link that you are trying to access is valid (the link is valid for 2 hours)
  • Make sure that you have not entered your password incorrectly or a password that has been used before

If you are still unable to reset your password after checking the above tips, please access our Chatbot on the How can I help you button to get in touch with us. 🙂

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Articles in this section

If you are having trouble resetting your password, please check the tips below ✔️

  • Make sure to correctly enter the email address registered to your account - if you entered another email, the reset link will not be sent to you
  • Check your email’s spam folder - some companies block external automated emails
  • Make sure that you’ve not requested the password link more than once - Each request will send a new link and only the most recent link will be valid
  • Ensure that the password link that you are trying to access is valid (the link is valid for 2 hours)
  • Make sure that you have not entered your password incorrectly or a password that has been used before

If you are still unable to reset your password after checking the above tips, please access our Chatbot on the How can I help you button to get in touch with us. 🙂

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