How do I unlock my account?

We know that a blocked Gympass account can be a problem when trying to access a gym or take a live class, right? There are some situations that can block your account and it is important to be aware of them. Let’s show you a way to unlock your account through our Chatbot on the App or Website.

Click on How can I help you? in the right corner of the screen

Choose the option Unlock your account

Enter your registered email and wait for the unlock email.

 

If this does not work, it is necessary to contact the support team to verify the reason for blocking. Some blocks can only be resolved by one of our agents. To do this, you can access the Chatbot and request assistance by asking to "Talk to an agent" or send a request at the bottom of the page.

 

 

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Articles in this section

We know that a blocked Gympass account can be a problem when trying to access a gym or take a live class, right? There are some situations that can block your account and it is important to be aware of them. Let’s show you a way to unlock your account through our Chatbot on the App or Website.

Click on How can I help you? in the right corner of the screen

Choose the option Unlock your account

Enter your registered email and wait for the unlock email.

 

If this does not work, it is necessary to contact the support team to verify the reason for blocking. Some blocks can only be resolved by one of our agents. To do this, you can access the Chatbot and request assistance by asking to "Talk to an agent" or send a request at the bottom of the page.

 

 

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