How do I activate my plan?

To activate your plan:

  1. Access our app to sign in or register.
  2. Once you choose the plan that best fits your needs, select Activate plan.
  3. Select one of the payment methods offered by your company and fill out the info required.
  4. Click on Start my plan.

💡 Gympass plans are only available as a workplace benefit.
You may only access Gympass through your employer or health insurance provider if they provide Gympass as a benefit.

With an active plan, you have 1 check-in per day to access: in-person or live classes in gyms, studios, or Personal Trainers

I want to reactivate a paused plan

A plan must be paused for a minimum of 15 days before it is reactivated through our app or website.

💡 Our team can assist you reactivate your paused plan. Click here for assistance.

If it's been more than 15 days since you last paused your plan, follow the steps below:

  1. Sign in to the Gympass app or website.
  2. On the homepage, you will see the option Reactivate your plan — you can also visit your Manage plan settings to view this option.
  3. Select Reactivate plan now, and confirm.
Accessing Gympass through Blue365
Blue365 users who wish to have a Gympass plan need to register through the Blue365 website.

After signing in to Blue365, you will be able to create your account on the Gympass offer page.

Once your account is created, you will be able to login into the Gympass app or website and follow the steps above to activate a plan.

Payment activation issues
Any issues when submitting a payment method may be related to using the app on a browser. Please, try doing it on the Gympass app.


If the issue persists, please click on the headerBot.png button aside to chat.

Didn’t find the answer to your question? Contact us.

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To activate your plan:

  1. Access our app to sign in or register.
  2. Once you choose the plan that best fits your needs, select Activate plan.
  3. Select one of the payment methods offered by your company and fill out the info required.
  4. Click on Start my plan.

💡 Gympass plans are only available as a workplace benefit.
You may only access Gympass through your employer or health insurance provider if they provide Gympass as a benefit.

With an active plan, you have 1 check-in per day to access: in-person or live classes in gyms, studios, or Personal Trainers

I want to reactivate a paused plan

A plan must be paused for a minimum of 15 days before it is reactivated through our app or website.

💡 Our team can assist you reactivate your paused plan. Click here for assistance.

If it's been more than 15 days since you last paused your plan, follow the steps below:

  1. Sign in to the Gympass app or website.
  2. On the homepage, you will see the option Reactivate your plan — you can also visit your Manage plan settings to view this option.
  3. Select Reactivate plan now, and confirm.
Accessing Gympass through Blue365
Blue365 users who wish to have a Gympass plan need to register through the Blue365 website.

After signing in to Blue365, you will be able to create your account on the Gympass offer page.

Once your account is created, you will be able to login into the Gympass app or website and follow the steps above to activate a plan.

Payment activation issues
Any issues when submitting a payment method may be related to using the app on a browser. Please, try doing it on the Gympass app.


If the issue persists, please click on the headerBot.png button aside to chat.

Didn’t find the answer to your question? Contact us.

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