If a family member uses the sign-up link and gets an error message, ask them to register an e-mail address that has not yet been used within Gympass.
If the link is no longer available because it has expired or has already been used, the account holder should follow the steps below:
- Log in, go to your Profile and click on the Settings gear.
- Select Account and click on Family Members.
- Click on the 3 dots that appear next to “Family member (1)” and then on Resend signup link to forward the link.
💡 If the family member's name appears in the Family members section, the registration has been successful.
Resend the sign-up link instead of including the same family member again to avoid being charged again.