Unless you pause your plan on the day it renews, you will still see a full charge for your Gympass membership on the next payroll after you pause your plan. This happens because, by contract, we set a date for billing with your company for all employees. Once that date has passed, any changes applied to your membership are reflected only on the following payroll.
You’ll still be credited a pro-rated amount from the time your membership is paused, and this credit will be applied to any payment due after your pause has started. On your chosen return date, your plan will be reactivated as requested. You may be charged a pro-rated price, depending on the date of the reactivation, and any available credit in your account will be applied to your payment.
Whether you get charged for the reactivation right away or on the next payroll will depend on the contract your company has with Gympass and the date set for the start of the billing cycle.
What’s a pro-rata charge and when is it applicable?
If you decide to reactivate your plan in the middle of your company's billing cycle, you won’t be charged the full price of the plan, but a proportional amount for the remaining days of the cycle. Your pro-rata charge will also be discounted with any credit you receive from your pause.
Please view the example below for more information:
|
Timeline |
What happens |
|
March 1 |
Your plan renews and you pay your regular payment of £30 |
|
March 14 |
You pause your plan until April 5 |
|
March 15 |
Your pause begins:
|
|
March 28 |
You receive your payslip* and you're charged £30 |
|
April 5 |
Your plan is reactivated and you can use Gympass again |
|
April 28 |
Payday! You are charged £10, calculated in this way:
|
|
May 1 |
Your plan renews and you pay your regular payment of £30 |
|
May 28 |
You receive your payslip and you're charged £30 |
*Please be advised this is only an example and the date you receive your payslip and company billing date may vary.