Our plans are prepaid, meaning that you pay in advance for access to our services. If you have not used the entire period for which you have paid and wish to pause your plan, the system will return the unused amount as a credit on your Gympass account.
When your plan resumes, the available credit on your Gympass account will be used for the plan renewal.
Credit will automatically be applied to your Gympass account when your plan is paused. You can view your credit in the Financial section of your profile, under Available credit.
It is important to note that your credit will be applied to the next charge on your Gympass account, including any charges related to family member plans that you manage.
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