Why was I charged a fee for not attending a class I had booked?

Our partners rely on your attendance when setting up for their classes; to help them work smoothly, while not losing revenue, we have created a Cancellation Policy that applies to all our users.

According to our Cancellation Policy, not attending a class previously booked will result in a no-show fee. The amount of the fee may vary depending on the gym attended.

Important
Checking in on our app is how our system understands you have attended a certain class. If you book a class and you attend it, but you don’t check in upon arrival, you will also be charged a no-show fee. In fact, we won’t be able to verify you have actually attended.

Articles in this section

Articles in this section

Our partners rely on your attendance when setting up for their classes; to help them work smoothly, while not losing revenue, we have created a Cancellation Policy that applies to all our users.

According to our Cancellation Policy, not attending a class previously booked will result in a no-show fee. The amount of the fee may vary depending on the gym attended.

Important
Checking in on our app is how our system understands you have attended a certain class. If you book a class and you attend it, but you don’t check in upon arrival, you will also be charged a no-show fee. In fact, we won’t be able to verify you have actually attended.

Was this article helpful?