Why have I been charged more than my regular Gympass plan price?

If you have an active Gympass plan and have been charged extra, there are a few reasons that could explain why this happened.

📌Pay Attention To The Days Between The Subscription Date And The Billing Day

  • The extra charge to your Gympass plan may be caused when the plan subscription begins during your company’s fixed billing days. Some companies define a fixed billing date for all employees. So when the user subscribes or changes a plan after the company billing date, a proportional amount is charged in relation to the days that have been used up to the beginning of the billing period (date defined by the company).
  • Another possible cause for being charged extra is if you changed your plan. If you have made a plan upgrade, you will be charged a proportional amount because of it. If you spot any additional charges on your account, please contact our support team by sending a request.

If you have any questions, please contact our team by sending us a request or clicking on the button Chatbot_Icon.png

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If you have an active Gympass plan and have been charged extra, there are a few reasons that could explain why this happened.

📌Pay Attention To The Days Between The Subscription Date And The Billing Day

  • The extra charge to your Gympass plan may be caused when the plan subscription begins during your company’s fixed billing days. Some companies define a fixed billing date for all employees. So when the user subscribes or changes a plan after the company billing date, a proportional amount is charged in relation to the days that have been used up to the beginning of the billing period (date defined by the company).
  • Another possible cause for being charged extra is if you changed your plan. If you have made a plan upgrade, you will be charged a proportional amount because of it. If you spot any additional charges on your account, please contact our support team by sending a request.

If you have any questions, please contact our team by sending us a request or clicking on the button Chatbot_Icon.png

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