If you are unable to change your plan please ensure:
- That you are managing your own plan and no one else is paying for it
- You have a correctly registered and approved payment method in your account
- Your company allows you to make changes to your plan
- You are not trying to make changes to your plan on the day that it renews
If none of the above reasons resolve the issue please contact us and we will be happy to investigate further for you.
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