I'm not able to change my plan

With Gympass, you have access to different plans* with different characteristics each. You can change your plan to have access to more options that are not included in your current plan.

  • If you are not able to change your plan, please ensure that:
  • You have an active plan to be able to change it;
  • Your plan is not paused or scheduled for cancellation;
  • Your company allows you to change plans;
  • The registered payment method allows you to change the plan (in the case of a credit card, check if there is available credit and if the card's information was correctly entered);
  • If you are a family member, please note that your plan is managed by the corporate user. Therefore, it is not possible for you to change your plan directly and you must ask the corporate user that manages your account to change your plan for you.

If none of the suggestions above help and you are still not able to change your Gympass plan, please contact us and we will be happy to look into this further for you.
*The Gympass plans available to you will depend on the contract with your company.

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With Gympass, you have access to different plans* with different characteristics each. You can change your plan to have access to more options that are not included in your current plan.

  • If you are not able to change your plan, please ensure that:
  • You have an active plan to be able to change it;
  • Your plan is not paused or scheduled for cancellation;
  • Your company allows you to change plans;
  • The registered payment method allows you to change the plan (in the case of a credit card, check if there is available credit and if the card's information was correctly entered);
  • If you are a family member, please note that your plan is managed by the corporate user. Therefore, it is not possible for you to change your plan directly and you must ask the corporate user that manages your account to change your plan for you.

If none of the suggestions above help and you are still not able to change your Gympass plan, please contact us and we will be happy to look into this further for you.
*The Gympass plans available to you will depend on the contract with your company.

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