Your check-in may not have worked for one of the following reasons:
- You do not have an active plan
- The gym you are trying to access is not included in your plan
- You are not close enough to the gym to perform the check-in (you must be within 200m of the location)
- Your visit may have already checked in
- You are not logged into the correct account
- The physical address of the gym is not the same as the address on Gympass (in this case please contact our Customer Experience team)
If none of the above reasons resolve the issue please contact us and we will be happy to investigate further for you.