Your account could be blocked for one of the following reasons:
- You have attempted login with incorrect credentials multiple times
- You have used a gym's computer or Wi-Fi to access Gympass
- Your mobile device has been used to log in to multiple Gympass accounts
- You have gone too long without a login with Gympass
If your account is locked or blocked, you can attempt clearing the cookies and cache from your browser history to resolve the issue. If the problem persists please contact our Customer Experience team.