How do I cancel my plan?

Make sure your plan is active before starting the step-by-step below. It is the only way to cancel via app or website.

  1. Log in to your account via app or website.
    On the app, click on the down arrow and Plan management.
    On the website, select Settings and then Manage plan
  2. Select the Cancel plan button and choose one of the reasons displayed on the screen.
  3. Click on Continue, answer the satisfaction survey, and click on Confirm cancellation.

Cancel_Plan_-_UK.png

Screenshot of the app with the step-by-step cancellation process.

📧 The cancellation is scheduled for the end of the billing cycle, and we will send a confirmation by email.

When cancelling your plan, your Family Members' plans will also be cancelled.

Articles in this section

Articles in this section

Make sure your plan is active before starting the step-by-step below. It is the only way to cancel via app or website.

  1. Log in to your account via app or website.
    On the app, click on the down arrow and Plan management.
    On the website, select Settings and then Manage plan
  2. Select the Cancel plan button and choose one of the reasons displayed on the screen.
  3. Click on Continue, answer the satisfaction survey, and click on Confirm cancellation.

Cancel_Plan_-_UK.png

Screenshot of the app with the step-by-step cancellation process.

📧 The cancellation is scheduled for the end of the billing cycle, and we will send a confirmation by email.

When cancelling your plan, your Family Members' plans will also be cancelled.

Was this article helpful?
  • It is incomplete
  • It is not what I was searching for
  • It is helpful but I don't agree with this rule
  • The content is correct but it still doesn't solve my problem
  • Other reason